What is your warranty policy?
All our merchandises carry a 24 months policy. We will provide a full refund if our products were proven to be defective during the manufacturing process.
What is your return policy?All merchandises can be returned within 30 days from the day you received the product. Customers are responsible for the return shipping costs. Refunds will be issued via Paypal within 1 business day after we received the returned product.
Products must be unused, unworn, and in good condition with original hangtags and packaging attached. All original packaging must be intact.(Please refer to our Refund Policy for details)
Where do I send my returns to?
Please send the product back to :
Rm 2707A Well Fung Industrial Centre, 68 Ta Cheun Ping Street, Kwai Chung, NT, Hong Kong
Make sure you notify us at ( https://www.facebook.com/pudinbag/ ) about the return. Please note that we are not responsible for the return shipping charges.
Do you offer exchanges?
Sorry, no. But you could return the product and order a new item that you like.
What are your shipping options?
By default, we ship our product with standard shipping method, it's absolute FREE, normally, it takes 2 - 4 weeks depending on your location.
You can also using our express shipping which allows you get your beloved Pudin bag faster, normally it takes 3 to 10 days, depends on your location.
How do I learn about latest releases and special offers?
Join our Facebook: ( https://www.facebook.com/pudinbag/ ) We highly encourage our users to like our page. Not only do we offer special deals here from time to time, but users can also comment on our products, exchange ideas, request for information and services.
How do I clean my Pudin Bag?
Normally, an alcohol wipe will do the trick. Stains, dirt, lint, etc. can be easily removed with this method. Silicone inhibits bacterial growth and is used extensively in kitchen utensils and baby products.
Pudinbag how to:
Our Panna Cotta series provides you a flexibilities of your style, here is a video instruction for Panna Cotta Series bag, or you can follow the text instruction below.
How to change a strap?
( Depends on product model )
1. Detach the strap - Pull the chain as shown
2. Install strap - Insert the chain tip from the inner side of the bag, you can use a paper clip as a hook to assist pulling from the hole.
How do I change button?
( Depends on product model )
1. Detach the button - un-screw the button in anti-clockwise direction
2. Install button - screw the button in clockwise manner
How do I reduce the chain length for hand-carry?
Lay the bag flat on a surface, open the flap, and extend the chain to its full length.
Turn the chain once so that it overlaps itself.
Pick up the chain on one end and rest it on the inside of the flap.
Pull the chain evenly on both sides.
Close the flap now and you should have a double chain handle.